Home » Customer support: How bots and automation are reaping outsized dividends for brands (VB Live)

Customer support: How bots and automation are reaping outsized dividends for brands (VB Live)

texting.shutterstock_665740450 Customer support: How bots and automation are reaping outsized dividends for brands (VB Live)


Contact centers will shrink by 50% in the next 3 years as routine tasks are automated by bots that offer an 8.6% increase in profit margin per customer.Read Moretexting.shutterstock_665740450 Customer support: How bots and automation are reaping outsized dividends for brands (VB Live)

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